{"id":3,"date":"2024-07-19T20:45:15","date_gmt":"2024-07-19T20:45:15","guid":{"rendered":"https:\/\/dhcsystems.com\/guide\/?page_id=3"},"modified":"2025-12-05T18:29:07","modified_gmt":"2025-12-06T02:29:07","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/dhcsystems.com\/guide\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Introduction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">DHC Systems (\u201cDHCS\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) provides cloud-based reporting, compliance, and data management tools to our clients and their authorized users. This Privacy Policy explains how we collect, use, disclose, and protect personal information when users access DHCS through our website or through the DHCS mobile application (\u201cthe App\u201d), which loads the DHCS web environment within an embedded browser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By using the DHCS website or mobile application, you agree to the terms described in this Privacy Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Information We Collect<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We collect information in two ways:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 Information You Provide<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Users may create accounts on the DHCS website, which may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Organization or company details<\/li>\n\n\n\n<li>Password (encrypted)<\/li>\n\n\n\n<li>User settings and preferences<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Account creation occurs <strong>on the website<\/strong>, even when accessed through the mobile app.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Information Automatically Collected<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When accessing DHCS (whether through browser or mobile app), we may automatically collect:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>a. IP Address<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Used for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Security<\/li>\n\n\n\n<li>Authentication<\/li>\n\n\n\n<li>Geolocation accuracy<\/li>\n\n\n\n<li>System usage analysis<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>b. Device Information (Partial)<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We may detect limited device details such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Browser or WebView type<\/li>\n\n\n\n<li>Operating system family<\/li>\n\n\n\n<li>Screen dimensions<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>c. Timestamps<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We log:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Login times<\/li>\n\n\n\n<li>Session start\/end<\/li>\n\n\n\n<li>Report access times<\/li>\n\n\n\n<li>System usage patterns<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>d. Usage Logs (Partial)<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">To improve system reliability and support, we may record:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pages visited<\/li>\n\n\n\n<li>Buttons or forms interacted with<\/li>\n\n\n\n<li>Error messages<\/li>\n\n\n\n<li>Performance and latency data<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Usage logging varies depending on user permissions and the DHCS module you are accessing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 Analytics Data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use third-party analytics tools to understand feature usage and improve system performance:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Google Analytics<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Used to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Measure traffic<\/li>\n\n\n\n<li>Detect navigation patterns<\/li>\n\n\n\n<li>Improve user experience<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Google Analytics may collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Device\/browser type<\/li>\n\n\n\n<li>Page interactions<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Microsoft Clarity<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Used for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Interaction heatmaps<\/li>\n\n\n\n<li>Session replays (with masking)<\/li>\n\n\n\n<li>UX performance monitoring<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Clarity automatically obscures sensitive text fields and personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All analytics data is aggregated and cannot be used to personally identify end users beyond the information DHCS already collects.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. How We Use Your Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We use collected data for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Account authentication<\/li>\n\n\n\n<li>Providing access to DHCS modules and reporting tools<\/li>\n\n\n\n<li>Monitoring platform performance<\/li>\n\n\n\n<li>Enhancing system reliability and security<\/li>\n\n\n\n<li>Troubleshooting issues<\/li>\n\n\n\n<li>Improving user experience based on usage patterns<\/li>\n\n\n\n<li>Compliance with legal and contractual requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We do <strong>not<\/strong> sell personal information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. How We Share Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do <strong>not<\/strong> share or sell your information to advertisers or unrelated third parties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We only share information with:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 Service Providers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Limited data may be shared with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Google Analytics<\/strong><\/li>\n\n\n\n<li><strong>Microsoft Clarity<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These providers operate under strict privacy terms and do not receive user passwords or sensitive business data.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.2 Legal Requirements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may disclose information if required by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Law<\/li>\n\n\n\n<li>Court order<\/li>\n\n\n\n<li>Government request<\/li>\n\n\n\n<li>Contractual compliance requirements<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Embedded Website Behavior in the Mobile App<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The DHCS mobile app loads website content inside a secure embedded browser (WebView). All website behavior\u2014including authentication, logging, and analytics\u2014functions identically within the app environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The app itself does <strong>not<\/strong> collect any additional personal data beyond what the website collects.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cookies &amp; Tracking Technologies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">DHCS uses cookies and session storage for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Login session management<\/li>\n\n\n\n<li>User preference handling<\/li>\n\n\n\n<li>Security features<\/li>\n\n\n\n<li>Analytics<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You may disable cookies through your browser settings, though doing so may impact system functionality.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Data Security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We use industry-standard security measures including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>HTTPS encryption<\/li>\n\n\n\n<li>Encrypted passwords<\/li>\n\n\n\n<li>Role-based access controls<\/li>\n\n\n\n<li>Secure server infrastructure<\/li>\n\n\n\n<li>Regular audits and monitoring<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">While no system is 100% secure, DHCS takes all reasonable steps to protect your information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Data Retention<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We retain data only as long as necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide services<\/li>\n\n\n\n<li>Maintain audit trails<\/li>\n\n\n\n<li>Meet regulatory requirements<\/li>\n\n\n\n<li>Support your organization\u2019s reporting obligations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Retention periods vary based on contractual agreements with client organizations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Your Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on your region, you may have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request access to your personal data<\/li>\n\n\n\n<li>Request corrections or updates<\/li>\n\n\n\n<li>Request deletion (subject to organizational requirements)<\/li>\n\n\n\n<li>Opt out of analytics<\/li>\n\n\n\n<li>Request a copy of your data<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requests can be made by contacting:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong>privacy@dhcsystems.com<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Children\u2019s Privacy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">DHCS is not intended for children under 13.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">User access is controlled by organizations who manage their own user accounts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Changes to This Privacy Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy from time to time. The latest version will always be available on our website and within the mobile app footer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For privacy inquiries or data requests:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong>privacy@dhcsystems.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcbc DHC Systems<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Introduction DHC Systems (\u201cDHCS\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) provides cloud-based reporting, compliance, and data management tools to our clients and their authorized users. This Privacy Policy explains how we collect, use, disclose, and protect personal information when users access DHCS through our website or through the DHCS mobile application (\u201cthe App\u201d), which loads the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry","no-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/dhcsystems.com\/guide\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dhcsystems.com\/guide\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dhcsystems.com\/guide\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dhcsystems.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dhcsystems.com\/guide\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/dhcsystems.com\/guide\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":700,"href":"https:\/\/dhcsystems.com\/guide\/wp-json\/wp\/v2\/pages\/3\/revisions\/700"}],"wp:attachment":[{"href":"https:\/\/dhcsystems.com\/guide\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}